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How can I change the shipping address?

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

What will be the Shipping cost?

Shipping cost are dependent on your location and products that you order. If you want your product outside Karachi, the delivery charges will be PKR 250 and if you want your product inside Karachi, the delivery charges will be PKR 200. You can see the shipping fees on the checkout process before the payment is made.

How much time will you take for shipping?

Shipping time will be confirmed on the order confirmation document. But most of the packages are delivered within 3 to 4 working days.

Can I track my order?

We will send you the tracking code of the shipment when the parcel has been dispatched.

How do I change my personal details or email address?

You can easily change all your information by logging in to your account.

How can I retrieve my password?

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

How to create an account?

Go to this page pakpickup.com and click “join”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.  

Can I return a product?

If you want to return a product, please read Return Policy.

How to contact customer service?

If you have question regarding our online store (ordering, account questions, technical questions), please email at contact@pakpickup.com.

Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please email at contact@pakpickup.com

What are the delivery charges?

Delivery charges dependent on the shipment area and city. If you want your product outside Karachi, the delivery charges will be PKR 250 and if you want your product inside Karachi, the delivery charges will be PKR 200. You can see the shipping fees on the checkout process before the payment is made.

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Why should I buy online?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit. It will include your Number, your Name, your Email Address and your Home Address. 

What payment methods can I use?

You can use cash on delivery on your every order for your convenient.

How can I change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.